Article summary
Update the customer-confirmed Instagram handle first. Use a simple change log to decide whether the phone registration result also needs refreshing.
Tuesday, customer message · “I changed my IG username. Here is the link to use.”
Update · Instagram handle, profile link, and confirmation date.
Keep on file · The earlier phone result and check date.
Start with the account record. If the customer sent the link in an existing conversation, verify it there and save the new handle with its source. The earlier Instagram screening result still describes the number you submitted at the time. AppShai's Instagram task returns registration status for a phone number.[1]
Review what actually changed
Only the Instagram name changed. Determine whether the customer means a display name, a username, or a different profile link. If the job is to replace an outdated route, confirm the new one from the original conversation or the link they sent. A phone check cannot supply their current handle. You can retain the old handle as a historical note so it does not get used again by mistake.
The customer also gave you a new business number. Store it separately. If you need its Instagram registration status, check the new number. Leave the previous result with the old line. If the number is for calls and Instagram still goes through the original conversation, keep those contact routes separate.
The rename reminded you how old the list is. If support now needs a current view of whether a set of historical numbers is registered, identify the full numbers whose results affect today's work and check those. The need for new results comes from the current decision. A username edit by itself is not a reason to rerun a list.
A handover note can be simple. “Customer confirmed the current IG link on Tuesday. Phone number unchanged. Registration last checked last month.” If the registration status needs updating, add a new observation alongside it.
Source
- AppShai Instagram registration check · Phone-number input and registration result.
